Immigration paperwork,
prepared right.
Entitled Document Services prepares USCIS forms for clients in every state. Flat fees quoted in writing, plain language in English and Spanish, and every form prepared by a certified legal document preparer who is plain about what a preparer cannot do.
Naturalization
Petition for Relative
Employment Authorization
Every form prepared by a certified legal document preparer. How certification works
Flat fees, published and confirmed in writing before any work begins.
Secure card payment and electronic signature through Stripe; we never see your card number.
English y Español, in writing, with every page explained before you sign.
USCIS forms, prepared from your information
Citizenship and green cards
Naturalization (N-400), certificates of citizenship (N-600), green card renewal or replacement (I-90), and removal of conditions (I-751), prepared from your information and ready to file.
See citizenship formsFamily petitions and work permits
Family petitions (I-130), adjustment of status packages (I-485 with I-765 and I-131), work permits (I-765), travel documents (I-131), consular processing, and DACA renewals.
See family and work formsRecords and translations
Requests for your own immigration file (G-639), address changes (AR-11), fee waiver requests (I-912), and certified translations of every document USCIS needs in English.
See records and translationsThree steps, all in writing
Pick your form
Choose the form that matches your situation. Each one carries a plain-language description of what it is, our flat fee, and the USCIS fee you pay the government directly.
Answer and upload
A questionnaire built for that form asks for everything at once, in English or Spanish. Documents go through the secure upload page, never by chat.
Review, sign, file
You receive the completed forms, a checklist, and filing instructions. You review every page, sign, and file. We sign the preparer block on every form.
Honest help at a price that makes sense
Flat-fee pricing
You see the preparation fee before you commit. No retainer, no hourly meter. USCIS fees are listed separately and paid to USCIS.
Direct access
You work with the person preparing your documents, not an intake team. Plain answers about your paperwork, every step of the way.
English and Spanish
This website, your written quote, and our messages by email and WhatsApp are available in English or Spanish, with every form prepared in the English USCIS requires.
Every order arrives complete, not just a form
Your prepared documents
Completed accurately from your information, formatted to USCIS requirements.
Filing instructions
Plain-language steps for where to file, what to include, and what the USCIS fees are.
Completeness checklist
A signed-off checklist showing every required section was reviewed before delivery.
Your written agreement
The scope, the flat fee, and the required disclosures, in writing before work begins.
Certified, regulated, and glad to prove it
Every form here is prepared by Sammijo Johnson, MLS, M.S., a certified legal document preparer. Certified, tested, regulated, and verifiable; the full explanation of what that certification means is on the About page.
You will always know who prepared your documents, what it costs, and exactly what we can and cannot do. That is the standard, in both English and Spanish.
Verify our certification ↗Meet Sammijo: her full story, education & credentials →
What clients say
I needed help getting my immigration paperwork organized and prepared correctly. Entitled Document Services made the process straightforward and made sure I understood what documents I needed.
Carlos R.What you can count on
A flat fee, in writing, first
You get the full price before any work starts, including which USCIS fees are separate and what they cost.
Accepted for filing, or we fix it
If USCIS rejects something we prepared because of a preparation or formatting error, we correct and re-prepare it at no charge.
Answered within 24 hours
Send a request and you hear back within one business day, in English or Spanish, from the person preparing your documents.
Plain about what we cannot do
We are not attorneys. When a matter needs legal advice or courtroom representation, we say so and point you to one.
Straight answers, before you ask
No. Entitled Document Services is not a law firm and we are not attorneys. Your forms are prepared by a certified legal document preparer, certified and regulated by a state supreme court; the About page explains exactly what that certification is. We prepare the forms you select and give general information, and we are always plain about the difference.
No. We cannot tell you which document to file, whether you qualify, or what strategy to use. Those questions call for a licensed attorney, and we are glad to suggest where to find one. What we do is prepare your chosen documents accurately, completely, and on time.
No. Only a licensed attorney or a U.S. Department of Justice accredited representative may give immigration legal advice or represent you before USCIS. You select the filings. We complete the forms using the information and decisions you provide. No somos abogados y no podemos dar asesoría legal.
Every form is a flat fee, published on this site and quoted in writing before you commit. USCIS filing fees are separate, paid to USCIS, and listed on the USCIS fees page.
Those are government fees, not ours. We tell you the exact amount, who it is paid to, and how, before anything is filed. They are never hidden inside our price.
Clients in every state. USCIS forms are federal and the same everywhere, and everything happens in writing: request, questionnaire, secure upload, review, and delivery.
Most forms are ready within a few business days. Immigration filings are not offered as rush work, because USCIS controls its own timelines; your written quote states the expected turnaround.
The version filed with USCIS must be in English, as USCIS requires. You are never signing something you have not read: we go over every page with you in writing, in Spanish, before you sign.
Need legal advice or an immigration attorney?
Some cases need more than documents. When yours does, we say so. The American Immigration Lawyers Association keeps a free search of licensed immigration attorneys by location and language, in English and Spanish.
Ready to get your forms started?
Tell us which form you need and we reply within one business day with the flat fee and your next steps.
What do you need?
Pick a category to see documents and flat fees.
Prefer to just write to us? Use the simple form.
Thank you
Your message is in. We review every request personally and reply within one business day with your flat fee and next steps.
Prefer to wait? No problem. Your reply arrives by email either way.
Your quote is on its way
We received your document request and reply within one business day with your written flat-fee quote and next steps.
We communicate with you in writing in English or Spanish, and documents are filed in English as USCIS requires.
Certified translations Same-week turnaround
Registration & records Ready in 3 business days
Citizenship Ready in 5 business days
Consular processing & family petitions
Cards & renewals
Document translation and certification, and additional USCIS forms not listed, are available. Prepared in English and Spanish.
Request this serviceGet it in your inbox
No spam and no sharing your address. One email a month, and you can unsubscribe from any issue.
What arrives
USCIS fee changes, new form editions, processing updates, and the deadlines people miss most.
How often
Once a month. Never more, unless a fee or a rule changes in a way that costs you money.
In both languages
Every issue goes out in English and Spanish in the same email.
Not legal advice
General information about how the process works, from a certified preparer, never advice about your specific matter.
Nothing here is legal advice. It is general information about how the process works, from a certified legal document preparer.
Meet Sammijo Johnson, MLS, M.S.
Sammijo Johnson, MLS, M.S., is the founder of Entitled Document Services, LLC and an Arizona Certified Legal Document Preparer, AZCLDP No. 82291. She built the company on a simple premise: that meaningful help with legal paperwork should be accessible, transparent, and deeply attentive to the individual circumstances of every client.
Sammijo has called Arizona home for more than fifteen years. She has been happily married for more than six years and is the mother of three little girls, ages three, five, and seven, and she is a three-time Sun Devil, having earned three degrees from Arizona State University. Her work is grounded in the belief that the court and immigration systems are hard enough to navigate without the paperwork being the part that defeats you.
Her preparation for this work has been deliberate. She holds a Master of Legal Studies from the Sandra Day O'Connor College of Law at Arizona State University, with training in legal analysis, contracts, legal writing, and research, and she is pursuing a Doctor of Law and Policy at Northeastern University. Her doctoral research examines access to justice and why so many families in civil and family court end up facing the system without help at all. That research is the reason this company exists.
She prepares every document with precision and genuine care, and she is always clear about what a document preparer can and cannot do. When a matter calls for legal advice or courtroom representation, she says so and points clients toward a licensed attorney.
Verify our certification ↗The training behind your paperwork
Not an attorney. Sammijo Johnson is an Arizona Certified Legal Document Preparer (AZCLDP No. 82291). She is not an attorney and is not licensed to practice law in Arizona or any other jurisdiction. The education listed on this page describes training, not authority: it does not allow her to give legal advice, legal opinions, or legal strategy, or to represent anyone. Her services are limited to document preparation and general legal and factual information under Arizona Code of Judicial Administration § 7-208, communications with her are not protected by attorney-client privilege, and no attorney-client relationship is created.
Certification
- Arizona Certified Legal Document PreparerCertified and regulated by the Arizona Supreme Court, AZCLDP No. 82291
Legal education
- Master of Legal StudiesSandra Day O'Connor College of Law, Arizona State University
- Doctor of Law and Policy, in progressNortheastern University. Dissertation research: Access to Justice & Legal Deserts. Not licensed to practice law in Arizona or any jurisdiction.
Bar associations & sections
Student member of each of the following:
- Maricopa County Bar Association, Legal Paraprofessional Section
- Maricopa County Bar Association, Family Law Section
- Arizona Black Bar
- Arizona Women Lawyers Association
- East Valley Bar Association
Research
- Access to justice and civil legal desertsDoctoral research on why affordable legal help is out of reach for so many families, and what actually closes that gap
Legal honor societies
- Phi Delta PhiInternational legal honor society
- Phi Alpha DeltaLaw Fraternity, International
- Society of Scholars, Phi Alpha Delta
The values behind every document
Access to justice
Affordable, accurate help for people the legal system too often leaves behind.
Honesty about our role
Clear lines, clear pricing, and a straight answer about what we can and cannot do.
Care with your matter
Accuracy first. We prepare each document as if the outcome mattered to us, because it does.
Family and community
Built for immigrant families in every state, with everything in writing available in English or Spanish.
Send a request
The fastest way to get a flat-fee quote. Tell us what you need and we respond within one business day.
Start a requestCalls: existing clients and ongoing matters
Because of the demand for our services, phone calls are reserved for existing clients and ongoing matters. Once your documents are underway, book a call any time; calls are in English. Just getting started? Submit a request, pick your documents online, or message us on WhatsApp, the fastest way to reach us.
Book a follow-up callEmail & mail
New requests and questions go to requests@entitleddocs.com. Send documents for a matter in progress to documents@entitleddocs.com. Billing and payment questions go to billing@entitleddocs.com. Mail: Entitled Document Services, LLC, 4539 N 22nd St # 7272, Phoenix, AZ 85016.. Send documents for a matter in progress to documents@entitleddocs.com.
Mailing address
Entitled Document Services, LLC
4539 N 22nd St # 7272
Phoenix, AZ 85016
Legal disclaimer
Important information about the services offered through this website and the scope of what a document preparer may do.
Last updated September 5, 2026.
Professional credentials
Entitled Document Services is the trade name of Entitled Document Services, LLC, an Arizona limited liability company (ACC Business ID 25108078). Document preparation services are provided by Sammijo Johnson, an Arizona Certified Legal Document Preparer certified and regulated by the Arizona Supreme Court under Arizona Code of Judicial Administration section 7-208.
Not an attorney
Sammijo Johnson is not an attorney and is not employed by or affiliated with a lawyer or law firm. Communications with a legal document preparer are not protected by the attorney-client privilege. She does not represent that she is an attorney, hold herself out as an attorney, or provide legal services outside the scope of her Certified Legal Document Preparer credential. For matters that require legal advice or courtroom representation, clients are referred to a licensed Arizona attorney.
No attorney-client relationship
Use of this website does not create a professional-client relationship between you and Entitled Document Services, LLC. Submitting a contact form, sending an email, or requesting a service does not, by itself, create an engagement. A professional relationship begins only through a signed written agreement that describes the services and the fee.
Communications with a legal document preparer are not protected by the attorney-client privilege. Information you share may be subject to disclosure if ordered by a court. We treat your information with discretion as a professional matter, but it does not carry the legal protections that apply to communications with an attorney.
Information, not legal advice
The content on this website is provided for general informational purposes only. Nothing on this website is legal advice, and it should not be relied upon as a substitute for individualized counsel from a qualified attorney regarding your specific situation. A document preparer may provide general legal and factual information and prepare the documents you select, but may not advise you on your rights, options, defenses, or strategy, or tell you which documents to file or how to answer the questions on your forms.
Laws and court procedures change frequently. The information on this website may not reflect the most current Arizona law or your particular circumstances. Always confirm requirements with the court or a qualified professional before taking action that may affect your rights.
Immigration
Immigration document preparation is offered nationwide as the completion of USCIS forms from the information and decisions you provide. We are not attorneys and we are not accredited representatives of a recognized organization. We do not select forms, assess eligibility, advise on immigration options or consequences, interpret form questions, or represent you before USCIS, the immigration court, or any agency. Only a licensed attorney or a United States Department of Justice accredited representative may give immigration legal advice or represent you.
No guarantee of results
Every matter is unique. Outcomes depend on the facts, applicable law, the conduct of other parties, judicial discretion, and other factors outside the control of any document preparer. Nothing on this website guarantees or predicts a particular result.
Fees and costs
Preparation fees shown on this website do not include USCIS filing or biometrics fees. Those are set by USCIS and are paid by you directly to USCIS. Our rates and charges are disclosed and itemized in writing before any work begins, and current USCIS amounts are published on our USCIS fees page.
What a certified legal document preparer may and may not do
Under Arizona Code of Judicial Administration § 7-208, a certified legal document preparer may prepare legal documents for people who are not represented by an attorney, provide general legal and factual information, make forms available, and file, record, and arrange service of documents. A preparer may not give specific legal advice, opinions, or strategy; may not represent anyone in court or before an agency; may not attend court to assist a party unless permitted by law; and, with narrow statutory exceptions, may not sign the documents she prepares. Every document we prepare carries the preparer's name, the title Arizona Certified Legal Document Preparer, certificate number AZCLDP No. 82291, and the business entity name, as the rules require.
Competence and timeliness
We accept only assignments we are competent to complete accurately and on time, and we decline those we are not. We make a good-faith effort to meet promised delivery dates and notify you promptly of any delay. We do not charge contingent fees, accept anything of value tied to the outcome of a matter, or pay referral commissions.
Complaints
Certified legal document preparers are regulated by the Arizona Supreme Court. Complaints may be directed to the Certification and Licensing Division, Arizona Supreme Court, 1501 W. Washington St., Suite 104, Phoenix, AZ 85007, or through azcourts.gov/cld. Nothing in our agreements or on this website limits that right.
Privacy policy
How Entitled Document Services, LLC collects, uses, and protects the information you share with us.
Last updated September 5, 2026.
Information we collect
When you use our contact or request form, we collect the information you provide, which may include your name, email address, phone number, county, and a description of your matter. To prepare your documents, we collect the additional information you give us during intake, which may include personal, family, financial, or property details necessary for the documents you select.
How we use your information
We use your information to respond to your inquiry, to prepare the documents you request, to communicate with you about your matter, and to process payment. We do not sell your information, and we do not share it for advertising.
Service providers
Confidentiality
We treat the information and documents you provide as confidential and use them only to prepare your documents and administer your matter, subject to disclosure required by law. As Arizona rules require us to state, communications with a legal document preparer are not protected by the attorney-client privilege and may be subject to disclosure if ordered by a court.
Signed agreements, payments, and messages
When you sign an agreement on this site, we store the agreement text, your typed and drawn signatures, and the signing timestamp with your submission, and a copy is emailed to you. Payments are processed by Stripe on Stripe's secure pages; we never see or store your full card number. Messages sent by WhatsApp are handled under WhatsApp's own privacy terms; please do not send Social Security numbers or full account numbers by chat, and use our secure upload page for sensitive documents.
Cookies and analytics
This website may use cookies or similar technologies to understand site traffic and improve the experience. You can set your browser to refuse cookies, though some features may not work as intended.
Data retention
We keep your information for as long as needed to provide our services and to meet legal, recordkeeping, and regulatory requirements, after which it is securely disposed of.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to our recordkeeping obligations. To make a request, contact us at requests@entitleddocs.com.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy from time to time. The date above reflects the most recent update.
Terms of service
The terms that apply when you use this website and our document preparation services.
Last updated September 5, 2026.
Use of this website
This website is provided for general information about our services. By using it, you agree to these terms. If you do not agree, please do not use the website.
No legal advice, no professional relationship
Sammijo Johnson is not a lawyer, is not employed by or affiliated with a lawyer or law firm, cannot give legal advice, and communications with her are not privileged. Entitled Document Services, LLC is not a law firm and does not provide legal advice. Using this website or contacting us does not create a professional-client relationship. A relationship begins only through a signed written agreement describing the scope of services and the fee.
Your responsibilities
You are responsible for the accuracy of the information you provide and for the decisions in your matter, including which documents to file and how to answer the questions on your forms. We prepare documents based on the information and decisions you give us.
Fees and payment
Preparation fees are flat fees, published on our forms menu and disclosed and itemized in writing before work begins. USCIS filing and biometrics fees are set by USCIS, are never part of our fee, and are paid by you directly to USCIS when you file, by check or money order, by card with Form G-1450, or online through your USCIS account. Current amounts and official links are listed on our USCIS fees page. Work begins after your agreement is signed and payment is received.
Filing
You file your own forms with USCIS. We deliver the completed forms with a checklist and plain-language filing instructions, and we sign the preparer block on every form we prepare. We do not represent you before USCIS or any other agency and do not submit filings under our own name or account.
Turnaround
Rush preparation is not offered on this site. Your written quote states the expected turnaround for your forms, and USCIS processing times are set by USCIS and cannot be rushed by us.
Cancellations and refunds
You may cancel for a full refund by written notice to us by email or WhatsApp message within 24 hours after your payment is received, or within 48 hours for orders that include more than one service. The window is measured from the time we receive your payment. After it closes, fees are non-refundable. USCIS fees are paid by you directly to USCIS and are not refundable by us. If USCIS rejects a form because of a preparation or formatting error we made, we correct and re-prepare it at no charge; that correction is your remedy for preparation errors.
Billing questions, chargebacks, and disputes
If you have a question about any charge, contact us first in writing at billing@entitleddocs.com or by WhatsApp and allow one business day for a response; most billing questions are resolved the same day. By paying, you acknowledge that you are the authorized cardholder, that our services are delivered electronically to the email address you provide, that the refund terms were disclosed to you before payment, and that you will not initiate a chargeback for services delivered as described. A chargeback filed contrary to these terms is a breach of your agreement and may be pursued as a civil claim for the amount reversed, our dispute fees, and our costs and reasonable attorney fees where authorized by A.R.S. § 12-341.01, in small claims court or another court of competent jurisdiction. Before filing any claim, dispute, or chargeback, you agree to give us written notice and five business days to correct the concern. Disputes we cannot resolve informally are resolved by binding individual arbitration under the American Arbitration Association Consumer Arbitration Rules in Maricopa County, Arizona, except that either party may bring an individual claim in small claims court. Nothing in these terms limits your right to file a complaint with the Certification and Licensing Division of the Arizona Supreme Court.
Confidentiality and conflicts of interest
We treat the information you provide as confidential and use it only to prepare your documents, subject to disclosure required by law. Communications with a legal document preparer are not protected by the attorney-client privilege. If an actual or apparent conflict of interest arises in your matter, we will disclose it to you in writing and will not provide or continue services unless you waive it in a writing signed by both parties.
Electronic signatures and records
Agreements are signed electronically. Your electronic signature has the same effect as a handwritten signature under the Arizona Electronic Transactions Act (A.R.S. § 44-7001 et seq.) and the federal ESIGN Act. A complete copy of each signed agreement, including the agreement text, your typed and drawn signatures, and the signing timestamp, is kept on file and provided to you.
Intellectual property
The content, design, and branding on this website are the property of Entitled Document Services, LLC and may not be copied or reused without permission.
Limitation of liability
To the extent permitted by law, Entitled Document Services, LLC is not liable for outcomes that depend on the facts, applicable law, the conduct of other parties, or judicial discretion. Our responsibility is to prepare the documents you select accurately and in accordance with the information you provide.
Governing law
These terms are governed by the laws of the State of Arizona.
Changes
We may update these terms from time to time. The date above reflects the most recent update.
Accessibility
Our commitment to making this website usable for everyone.
Last updated June 18, 2026.
Our commitment
Entitled Document Services, LLC is committed to making its website accessible to people of all abilities. We aim to follow widely recognized accessibility guidelines, including the Web Content Accessibility Guidelines, and we work to improve the experience over time.
Ongoing effort
Accessibility is an ongoing effort. Some content may not yet meet every standard, and we welcome feedback that helps us improve.
Contact us
If you have trouble using any part of this website, or if you need information in a different format, please contact us at requests@entitleddocs.com and we will work with you to provide the information or service you need.
That page moved or never existed
Start from the services menu, or send us a request and we will point you to the right document.
Upload documents
Send photos or PDFs for your matter through our encrypted upload. Files are stored privately for our review; never send identity or account numbers by chat.
Upload securelyReceipts and payment history
See every payment and receipt here on the site. Enter the email you paid with and we email you a sign-in link; it works for 30 minutes, so nobody else can open your receipts.
Sign your agreement
Read and sign the services agreement online in about two minutes. A complete signed copy, as a PDF, is emailed to you.
Sign the agreementPay
Pay your preparation fee by card, or pay an invoice from your written quote. USCIS fees are paid by you directly to USCIS when you file.
Go to paymentsQuestionnaire
Answer the intake questions for your documents at your own pace. Everything we need to prepare accurately, asked once.
Open the questionnaireFollow-up call
Current clients with forms underway can book a call in English, Monday to Friday, with Saturday appointments for current clients only.
Book a callPayments and receipts
Every payment you have made to Entitled Document Services, with the receipt for each one. Ask for a copy of any receipt and it is emailed to you right away.
Missing a payment, or need your receipt in another form for your records? Write to billing@entitleddocs.com. When you are done, sign out.
Two separate charges. Entitled Document Services, LLC charges only its flat preparation fee. USCIS filing and biometrics fees are set by USCIS and paid by you directly to USCIS when you file: by check or money order, by card with Form G-1450, or online through your USCIS account. They are never part of your payment to us.
Current as of September 2026; subject to change. USCIS revises its fees from time to time. We follow USCIS announcements and update this page when they change; the USCIS fee schedule linked on this page is the authoritative source.
General information only. This page is general information, not legal advice. Fee waivers (Form I-912) and reduced fees exist for some filings; whether you qualify is a question for USCIS or an immigration attorney.
Ready to see our flat fees? Back to services and pricing.
Check out
Review the documents you selected, sign your agreement if you have not yet, and pay the flat preparation fee now. Payment is processed by Stripe on a secure page; we never see your card number, and you get an emailed receipt. USCIS fees are separate and paid to the agency.
Nothing selected yet. Pick documents from any service menu, or use "Pay an invoice" to enter an amount from your written quote.
Pay your invoice
Enter the amount from your written quote or invoice. Payment is processed by Stripe on a secure page; we never see your card number. You will receive an emailed receipt.
Haven't signed your agreement yet? Sign it here first; it takes two minutes.
A copy of your signed agreement is emailed to you automatically the moment you sign.
Your payment covers our preparation fee only. USCIS fees are paid by you directly to USCIS when you file; see current USCIS fees.
Invoice payments are for services under your signed agreement, and its payment terms apply: you may cancel by email or WhatsApp within 24 hours after payment is received (48 hours for multi-service orders) for a full refund; after that, fees are non-refundable; and billing questions come to us first in writing at billing@entitleddocs.com. Disputes are resolved individually by arbitration or in small claims court, as the agreement provides.
Thank you
Your payment went through and a receipt is on its way to your email. We will confirm receipt and your next steps within one business day.
If you signed your agreement online, a copy with your signature was emailed to you when you signed.
Sign your document preparation agreement
Our certification rules require a written agreement between you and your document preparer before work begins. Read it, fill in the details from your written quote, and sign below.
Document Preparation Services Agreement
Parties. This agreement is between Entitled Document Services, LLC ("we," "us") and the client named below ("you"). Document preparation services are provided by Sammijo Johnson, an Arizona Certified Legal Document Preparer, AZCLDP No. 82291, certified and regulated by the Arizona Supreme Court under Arizona Code of Judicial Administration § 7-208.
Not an attorney; no legal advice. Sammijo Johnson is not an attorney, is not employed by or affiliated with a lawyer or law firm, and is not licensed to practice law in Arizona or any other jurisdiction. We prepare the documents you select and may provide general legal and factual information, but we cannot give legal advice, tell you which documents to file, advise you on your rights, options, or strategy, or represent you in court or before any agency. If you need legal advice or representation, you should consult a licensed attorney. Communications with a legal document preparer are not protected by the attorney-client privilege.
Services. We will prepare the documents described below, based on the information and decisions you provide, and deliver them with filing instructions and a completeness checklist. You are responsible for the accuracy of the information you give us and for reviewing every document before it is signed or filed.
Confidentiality. We treat the information and documents you provide as confidential and use them only to prepare your documents, subject to any disclosure required by law. As stated above, communications with a legal document preparer are not protected by the attorney-client privilege.
Fees. Our preparation fee is the flat fee stated below and confirmed in your written quote, which discloses and itemizes our rates and charges in writing before any work begins. USCIS filing and biometrics fees are set by USCIS, are not included, and are paid by you directly to USCIS when you file. If USCIS rejects a form we prepared because of a preparation or formatting error, we correct and re-prepare it at no charge.
Filing. We prepare your forms and you file them with USCIS using the written instructions and checklist we deliver with them. We sign the preparer declaration on every form we prepare. We do not represent you before USCIS or any other agency and do not submit filings under our own name or account.
Payment, cancellation, and refunds. Fees are due as stated in your written quote, and work begins once this agreement is signed and payment or any required deposit is received. You may cancel for a full refund by written notice to us by email or WhatsApp message within 24 hours after your payment is received; for orders that include more than one service, that window is 48 hours. The window is measured from the time we receive your payment. After the window closes, fees are non-refundable. USCIS fees are paid by you directly to USCIS and are not refundable by us. The correction promise above is your remedy for preparation or formatting errors.
Timing. Standard turnaround is stated in your quote. Rush service is not offered for immigration forms; USCIS processing times are set by USCIS and are separate from our turnaround.
Billing questions and chargebacks. If you have a question or concern about any charge, you agree to contact us first in writing at billing@entitleddocs.com or by WhatsApp and allow one business day for a response; most billing concerns are resolved the same day. By signing this agreement and submitting payment, you acknowledge and agree that: (1) you are the authorized holder of the payment method used and you authorize the charges described in your written quote; (2) these are custom document preparation services delivered electronically, and delivery to the email address you provide constitutes receipt; (3) the refund policy above was disclosed to you in writing before payment and you accept it; (4) you will not initiate a payment dispute or chargeback for services delivered as described in this agreement, and a chargeback made contrary to this paragraph is a breach of this agreement; and (5) if such a chargeback is filed, we may submit this signed agreement, our delivery records, and our communications with you as evidence, and you remain responsible for the fees for work performed and for any dispute fees our payment processor charges us, to the extent permitted by law. Charges appear on your card statement under our business name, Entitled Document Services.
Dispute resolution. Before filing any claim, dispute, or chargeback, you agree to give us written notice describing the concern and five business days to correct it; the correction promise above is part of that cure opportunity. Except for the small-claims right below, any dispute arising out of this agreement or our services that we cannot resolve informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Maricopa County, Arizona, or by phone or video, and judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small claims court. A chargeback reversed contrary to this agreement may be pursued as a civil claim for the amount reversed, our dispute fees, and our costs and reasonable attorney fees where authorized by A.R.S. § 12-341.01 or other law, in small claims court or another court of competent jurisdiction. Claims proceed individually and not as class or representative actions, to the extent permitted by law. This agreement is governed by Arizona law. Nothing in this agreement limits your right to file a complaint with the Certification and Licensing Division of the Arizona Supreme Court.
Conflicts of interest. If an actual or apparent conflict of interest arises in your matter, we will disclose it to you in writing and will not provide or continue services unless you choose to waive the conflict in a writing signed by both parties.
Complaints. Certified legal document preparers are regulated by the Arizona Supreme Court. Complaints may be directed to the Board of Legal Document Preparers, Certification and Licensing Division, Arizona Supreme Court, 1501 W. Washington St., Suite 104, Phoenix, AZ 85007, or through azcourts.gov/cld.
Electronic signature. You agree that your electronic signature below has the same effect as a handwritten signature under the Arizona Electronic Transactions Act (A.R.S. § 44-7001 et seq.) and the federal ESIGN Act.
Tell us the details, in your own words
Pick your service and answer what you can. Skip anything you are unsure about; we will go over it together. Nothing here is legal advice, and you decide which documents to file.
Send us your documents
Upload photos or PDFs of the documents for your matter. Files travel encrypted and are stored privately for our review. Up to four files per submission, 8 MB each; send another submission if you have more.
Book a call
Calls are reserved for existing clients and ongoing matters. If your documents are already underway, pick a time that suits you and we will call you to go over where things stand and what comes next. Calls are in English and are available Monday through Friday, with Saturday appointments for current clients only. If you prefer Spanish, we are happy to keep everything in writing by email or WhatsApp.